At Hafborg, our goal is to make your ordering and delivery process as efficient as possible; learn about our shipping and returns policies below.

 

Hafborg Shipping Policy

Our warehouse team work to ensure all in-stock equipment will be dispatched within 2-3 business days (Monday-Friday) of the order being placed and the receipt of funds, excluding any business day holidays.

Order processing times will vary depending on order size, and it may be possible your order is processed and shipped sooner. For orders that include pre-order products, this will be extended to accommodate the pre-order dispatch date; please refer to the pre-order product for the expected delivery date.

*When your order is delivered, please immediately check for any damages before signing. If original product packaging has been discarded, we will not accept any returns for refunds.

 

Estimated times for order dispatch:

• 2-3 business days UK

• 5-7 business days Europe

• 15-25 business days for third party products

Order Delivery Information

(Mainland UK, British Isles, NI, Europe, Rest Of World)

Location                                             Delivery Option

Mainland UK                                      Calculated at checkout

British Isles                                        Calculated at checkout

Northern Ireland                                 Please email sales@hafborg.co.uk for a delivery quote

Europe                                               Calculated at checkout

Rest Of World                                     Please email sales@hafborg.co.uk for a delivery quote

*Please email our team or contact us on chat with a list of products you'd like to ship.

 

Europe Shipping Update (Post Brexit)

We are still shipping orders to Europe from the website despite the United Kingdom leaving the European Union's single market on 1 January 2021. At present we are offering a 'Delivery at Place' (DAP), which means:

• Net Product Prices (Ex-VAT) - European customers will only pay the net prices for products that won't include any sales taxes or VAT.

• Shipping - Shipping will still be charged as usual on all orders at the checkout.

• Local Taxes, Duties and Clearing - You will be required to pay all local VAT, duty and clearance taxes and fees to the courier. These costs will be confirmed once the goods have arrived at the destination country and the courier will contact you.

  • We will not charge any VAT, duty and clearance taxes and fees on the website when you checkout, and on placing an order assume all responsibility for these costs when the goods arrive at the destination country.

• Order Returns - When returning unwanted item(s) (excluding faulty items or incorrect items) you will have to return them at your cost. We will only refund back the costs of the item that you returned in line with our returns policies which will be the original net cost amount of the respective item(s) ordered. This means we cannot refund any VAT, local taxes, duties and clearing costs that were already paid to the courier. These costs are paid to the local government's customs and excise office by the courier and are non-refundable.

• Order Cancellation - Once we have dispatched the order on the 'Delivery at Place' (DAP) service the order cannot be cancelled. If for ANY reason you do not accept to receive the goods or do not pay the VAT, local taxes, duties and clearing costs then the goods will be returned back to us and all costs incurred to us from the courier will be deducted from the order refund. This unfortunately we have no control over this as our courier partners would have paid this directly to the authorities on your behalf and there is no way we can claim this back.

 

HAFBORG Returns Policy

If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To request a return, please contact our us on sales@hafborg.co.uk.

To have your return accepted, item(s) must be in original unused condition and packaging, which will be inspected on arrival unless there has been a recorded manufacturing fault reported.

Returned item(s) originally purchased with "Free Shipping" will be refunded for the cost of the equipment, less the actual cost of shipping.

The return address is located on the return slip and the bottom of our website. We will respond to each of these issues on a case-by-case evaluation and contact you to provide a resolution. If you need further assistance on the return policy, please drop us an email at sales@hafborg.co.uk, and we will be more than happy to assist you.

 

Refunds

Once we receive your item(s) back with us, we will inspect it and notify you that we have received the returned item(s). If your return is approved, we will initiate a refund to your credit card or chosen payment method. You will receive the refund within 48-72 hours of that initiation process depending on your card issuer's or payment methods policies. If we conclude that your returned items are not in original unused condition with packaging, we will contact you to discuss charges.

Shipping Costs

HAFBORG are not liable for any return shipping costs and these will be deducted from your refund. We can organise collections through our courier partners that can be deducted from the final refund.